Calls, customers, and repairs.
Finally, on the same page.
Connect your phone system, repair workflow, and AI assistance in one workspace. Built by a repair shop. Set up for yours.
iPhone 14 · Screen repair
Customer “The screen is cracked, but the phone still turns on.”
Your team “Got it. Is the touch still working?”
Confirm touch response and display condition before quoting the repair.
#1042 · Alex Morgan · Screen repair
#1043 · Jordan Lee · Battery
#1044 · Sam Rivera · Charge port
Customer, device, repair status, and next step stay together.
One history. More helpful conversations.
Open ticket #1042 · Today
Previous repair · Jun 12
Call notes linked to the conversation
See the context behind the name, before asking the customer to repeat it.
Alex called about a cracked iPhone 14 screen. The phone powers on. Your team asked about touch response before discussing repair options.
Review the notes and next steps before taking action.
LESS BACK-AND-FORTH. MORE MOVING FORWARD.
The phone rings. A customer walks in. A part arrives.
Keep the details connected, so your team can focus on the work in front of them.
Bring business VoIP and call tracking into your daily workflow. See who called, connect the conversation to the customer, and give your team the context to follow up.
Keep tickets, pending work, and parts in view. Make the handoff from front counter to workbench easier to follow.
Live transcripts, useful call summaries, and AI coaching help your team catch the details. Staff review suggestions and stay in control.
Keep customer profiles, past repairs, and call context together. Anyone on your team can pick up the conversation with a little more understanding.
We help connect your current point-of-sale system and credit card processor. We review your existing tools and scope supported integrations or custom connections around your workflow.
+ YOUR SHOP HAS ITS OWN WAY OF WORKING
Tell us how your shop runs today. We’ll help connect the pieces, configure your workflow, and get your team comfortable using it.
We walk through your calls, repair intake, customer follow-ups, and existing tools to understand where things get stuck.
START WITH YOUR WORKFLOWWe map your phone setup, team access, repair workflow, and available POS and payment connections, then configure the pieces your shop needs.
A SETUP THAT MAKES SENSEWe walk your team through real shop scenarios, check the handoffs, and help you settle into a more connected workday.
PEOPLE FIRST. SOFTWARE SECOND.Phones. Tablets. Computers. Consoles.
The tools behind the repair should work as hard as you do.
FROM OUR COUNTER TO YOURS
Repair BOX AI was built by real repair shop owners who understand the pace of a busy counter. Our tools bring calls, repair work, and customer context together, so your team can spend more time helping people.
We know what it’s like to answer the phone with a repair on the bench and someone waiting at the counter. We’re bringing that experience to other repair shops, with a setup shaped around the way you work.
A FEW THINGS YOU MIGHT BE WONDERING
Have something specific in mind?
Let’s talk about your shop ↗
Independent repair shops that want their calls, customers, and repair work in a more connected workflow. Whether you focus on phones, tablets, computers, or consoles, we start by understanding your team and the way you run your shop.
We start with your existing point-of-sale system and credit card processor. We review the available connection options and scope supported integrations or custom work where feasible. Square customer and purchase history are already supported. Compatibility, payment workflows, and any additional work are confirmed for your specific setup before you commit.
We’ll review your current number, carrier, and phone setup as part of planning. Keeping or moving a number depends on carrier support and porting eligibility, so we confirm the options before scheduling any change.
AI helps with transcripts, summaries, and suggestions. Your team reviews the output and approves actions. It doesn’t independently promise a price, change a repair ticket, or contact a customer.
That depends on your phone setup, team, integrations, and any data you want to bring over. We’ll put together a scope covering setup, ongoing service, applicable usage costs, and a timeline after a walkthrough of your shop.
Yes. The interactive preview above illustrates the workflow with sample data. Request a walkthrough so we can show you the tools behind Repair BOX AI and discuss what a setup for your shop would include.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATION
Bring us the busy parts of your day.
We’ll show you how the pieces can work together.